Software support can sometimes be deemed an unnecessary annual cost that adds little or no value to an organisation.

Our customers find that the 888 It Solutions Customer support service delivers significant benefits to their organisations, adding both value and peace of mind.

Cognos Application Support

888 IT Solutions  is an accredited IBM Software Support and Subscription provider across the whole IBM Cognos toolset entitling us to provide you with first level application support. Our emphasis is on creating a stable application and framework and a continued pro-active relationship rather than waiting to react to your support call.

Application Review

In order to provide a high quality support service it is necessary for us to understand your application(s) and the platform on which it is delivered. As part of our support contract we undertake an application and platform review at the start and identify any issues that may impact performance.

Annual Support / Development Plan

We will also discuss the upcoming support year and identify any development requirements (e.g. version upgrade) and also critical dates when support resource may be required.

Support Reviews

Reviews are held on a quarterly basis to identify any recurring issues that can be resolved. Together we will be able to identify any recurring issues and the need for education.

Support Desk Provision and Expertise

The 888 IT Solutions support process is managed through our cloud-based on-line support portal or via our dedicated support phone line. Our support desk is manned by expert application consultants as well as technical staff to provide you with a complete support service.

Process Support

As part of your annual maintenance contract it is likely that you will pay for industry standard software Support. It is our experience that this support contract provides cover for the software itself but not the complete process. 888 IT solutions Process Support supplements standard software support in that it provides expertise for quick and efficient resolution to problems that might be encountered during the whole of the Reporting or Planning process. This covers not only the functioning of the applications themselves but also any critical interfaces or subsidiary processes. In order to do this, we take time to fully understand your application and how it works. We offer varying levels of Process Support, allowing us to tailor a package that is as proactive or reactive as your particular circumstances suit. This will enable you to minimise the business risk of mission critical applications and processes.